CONTACT DETAILS:
Sonia Sagar
Just One Mommys View

Email Address: info@justonemommysview.com

HOW TO PLACE AN ORDER?
Once you have finished adding items to your Cart, simply click the “Check Out” button on the Shopping page and we will guide you through the check out process.

WHICH METHODS OF PAYMENT DO YOU ACCEPT?
You can pay using any credit or debit card. Payments are securely processed through Stripe – when you enter your card details on the payment screen they are encrypted and sent direct to the Stripe servers. The Justonemommysview website, shopping cart, and payment screens are fully secure using ‘HTTPS’ pages. We do not handle or have access to your payment details – it is all handled via Stripe to give you full security.

WHAT IS “STRIPE”?
Stripe is an internationally recognised company which handles payments securely and safely online, enabling the sending and receiving of money online. The company is used worldwide by major businesses. Stripe is certified to PCI Service Provider Level 1 which is the most tringent level of certification available in the payments industry. They use best-in-class security tools and practices to maintain their high level of security at all times.

HOW SAFE IS MY PERSONAL INFORMATION?
Our site uses a Secure Sockets Layer (SSL) protocol to encrypt all personal information sent during the check out process. For more information on how we secure and use your information, please consult our Privacy Policy.

HOW LONG WILL DELIVERY TAKE? WHAT HASN’T MY ORDER ARRIVED?
Items are sent via Royal Mail or courier, and when your item has been completed and dispatched, yowill be given your tracking number where applicable. Royal Mail aim to deliver 1st class post the next working day (Mon-Sat), but this is not always the case so please allow 1-3 working days on average for it to arrive. Royal Mail aim to delivery 2nd class post within 3 working days, but please allow 3-5 working days for it to arrive. Courier deliveries take approximately 3-5 working days for delivery. If you believe your delivery is late, in the first instance please email us to let us know so that we aware of what is happening. We are unable to class an item as lost or undelivered until 15 working days after dispatch, as there is still a chance of delivery taking place during this time. When you feel an item has been delayed (for example, after 7 working days have passed) please check with your local sorting office every two days to see if the parcel is being held there and check with your neighbours. In some cases, the items we dispatch are either too large to be posted through a letter box, or require a signature on delivery (and if you’re unavailable when the postman calls he won’t be able to deliver it) – if the postman is unable to deliver it is normal for a card to be left stating this. However, this doesn’t always happen and there is a chance that your parcel will have simply been taken back to the sorting office or left with a neighbour without you being notified. If after 15 working days your parcel has still not arrived, we will organise a replacement of your item to be sent to you. In our experience, it is extremely rare that a parcel has been lost – in most cases it does arrive, just later than expected. We understand that this can be inconvenient, but unfortunately once an item has been dispatched the delivery time is out of our control. However, please be assured that we will do all we can to help you.

MY PARCEL HAS ARRIVED DAMAGED…
Thankfully this happens very rarely, but if your parcel has arrived in a damaged state please contact us straight away to let us know. We will take responsibility for contacting Royal Mail or the courier involved, but we will ask you to please keep the damaged item and all packaging material until further notice, and to send us photographic evidence so that we can start a claim with them. We will also issue you with a replacement item. (Please note: if you do not keep the damaged item and packaging, or send us photographic evidence of the damage, it is likely that we will be unable to replace the item).

WHAT IF I NEED TO RETURN SOMETHING?
Please refer to the Refunds & Returns policy for more information.

CAN I CANCEL AN ORDER?
Yes. Cancellations must be made within 24 hours of order placement. Send us an email within 24 hours and let us know the reason why you wish to cancel your order. All refunds will be processed within 24-48 hours before the fund reflects on customer’s bank account. Please note, orders that have been personalised cannot be cancelled once they have entered the production process.

Personalised and bespoke items are created to order and therefore cannot be cancelled or returned (unless faulty) once payment has been made. Once payment has been made this will constitute a contract. The right to refuse an order in whole or in part is reserved. Your order will be refused if it is threatening, defamatory, obscene, indecent, seditious, offensive, pornographic, abusive, liable to incite racial hatred, discriminatory, menacing, scandalous, inflammatory, blasphemous, in breach of confidence, in breach of privacy, or which may cause annoyance or inconvenience. You cannot change to a different design once you have placed your order. If you request major changes or alterations to your order once placed please note that this may incur additional charges, and these will be payable prior to the changes or alterations being made. If a mistake has been made on the part of Justonemommysview, and your item is incorrect, it will be replaced at no charge. If an item is incorrect due to a mistake on your own part, Justonemommysview will do everything possible to rectify the problem for you but please note this may incur additional charges.
You can return any item that is non-personalised, not made to order, or not bespoke within 14 days of receiving the item if you change your mind. The item must be undamaged, unopened and returned in a saleable condition. After the returned item has been received you will be refunded the cost of the item plus delivery within 14 days.

 

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